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Contact us 127 General Stoletov Street, 6000 Stara Zagora, Bulgaria tel. (+359 42) 605007, fax (+359 42) 638075, E-mail: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it |
CERTIFICATES
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10 RULES FOR WRITING SUCCESSFUL PROJECT PROPOSAL |
10 USEFUL TIPS ON HOW TO GET YOUR PROJECT FUNDED |
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| Customer service training program |
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Development and implementation of a customer service training program for employees of municipal and state government agencies and private businesses, FLGR.
1) Conducted initial and final surveys of the citizens’ satisfaction from customer service in municipal, government and private offices. 2) Developed materials for training course for customer service improvement 3) Published brochure to promote the principles of good customer service 4) Organised eight training courses for municipal and tax officers, hotel managers, SME managers, bank employees. |
